The Social Engineering Trap
Attackers no longer target your firewall — they target your agents. A simple phone call for an 'urgent' password reset is enough to expose your entire network.
For MSPs · Profit from security
Protect your support workflow against social engineering, meet NIS2 requirements, and turn a cost centre into a direct revenue stream.
Install the XyloTrust add-on in 2 minutes.
The state of helpdesk security
Attackers no longer target your firewall — they target your agents. A simple phone call for an 'urgent' password reset is enough to expose your entire network.
As an MSP, you are legally responsible for verifying access rights. Without a provable process, you risk not only data breaches but serious legal sanctions.
Stop selling your agents' time for basic security. Turn identity verification into a fixed, scalable service. You raise the value of every ticket and cut manual hours to zero.
Built for MSPs, by security experts
Install the XyloTrust add-on in under 2 minutes inside your Freshdesk environment. No complex configuration, no IT projects needed.
For sensitive tickets, your agent starts a secured session in one click. The customer identifies themselves via biometric scan and official ID check. 99% effective against social engineering.
Every verification is automatically logged per customer and turned into a billable line item. Audit-proof evidence and margin for your business — without extra admin.
Calculate exactly how much extra you could be billing every month with secured verifications.
* Calculated at a passthrough rate of €9 per verification billed to your customer.
Offer bundle
Everything you need for a secure, NIS2-compliant and profitable helpdesk — bundled into one irresistible offer.
Start now with 10 free verificationsNo credit card requiredInstantly provable audit evidence. Save hundreds of hours.
Automate €500 margin on every 100 tickets. Scalable without extra headcount.
Instant result: ready-made email templates for customers & team. Roll out without the hassle.
Frequently asked questions
XyloTrust is 100% EU-based. Your data never leaves the EU, is retained no longer than strictly necessary, and is always encrypted in transit and at rest.
At an average ticket volume of 100 per month and the standard passthrough rate, you generate €500 in additional net profit every month.
On top of the templates, you get priority support. We won't leave you hanging during the rollout to your customers — promised.
Yes. We can onboard you seamlessly via our Freshworks Direct Sales — request it during your trial application.
Not convinced after the first 10 verifications? Then that's where it ends. No invoice, no commitment, no hassle.
Claim your 10 free verificationsSocial proof
"Finally a tool that doesn't just cost money but actually generates margin. That €500 extra per 100 tickets isn't marketing fluff — we see it directly in our numbers."
"I was worried about customer pushback, but reactions to the info sheets were nothing but positive. Customers even thanked us for the extra security. With the templates, the whole rollout took 10 minutes."
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Ready for €500 extra margin? Claim your 10 free verifications + rollout kit.
Start free now