A customer files a return ticket? XyloDocs generates a shipment slip on the spot. An engineer ships back a repaired device? The return slip falls out of Freshdesk automatically. Both attach to a customer portal — never lost in mail threads again.
What do you use XyloDocs for?
Every return moves in two directions. For each, the right PDF falls out of Freshdesk automatically.
Customer files a return ticket via Freshdesk? XyloDocs automatically generates a shipment slip in the customer's name — with sender details, RMA number and barcode — and attaches it to the ticket. The customer receives it by email and in the portal.
Engineer ships back a repaired or replaced device? Straight from the ticket they generate a return slip with shipping details, serial number and service report in one click. No more handwritten slips.
The customer logs into your Freshdesk portal and sees the status of their return (sent, received, in repair, on its way back). The PDF stays permanently attached — never lost, even months later.
Every slip gets a unique RMA number, timestamp and link back to the source ticket. Perfect for insurance claims, warranty disputes or ISO audits — all retrievable through one search.
How it works
We do the setup once. After that, every PDF is one click away.
A customer files a return ticket in the portal, or an engineer sets a ticket to "return to customer". Both moments are the trigger.
Ticket data, customer info, item number and serial number flow into the right template automatically. No manual re-typing.
The generated slip attaches to the ticket automatically and shows up in the customer portal — both for the customer and your team.
As the return moves through statuses (sent, received, repaired), the customer sees everything in real time in the portal — with the PDF always within reach.
Questions we hear often
Shipment slips (customer → you) and return slips (you → customer). Other document types (quotes, RMA overviews, warranty reports) come in later releases.
Yes. XyloDocs hooks directly into the Freshdesk customer portal you already use. No separate login for the customer, no extra tool to maintain.
XyloDocs is a private app we configure per customer — not a Marketplace install. Contact us and we'll discuss your use case, brand assets and timing.
By default via manual status updates from your team in the ticket. For customers with PostNL, DPD or Bpost integrations we can sync tracking events automatically.
Send us the new brand assets and we update both templates (shipment + return). One refresh per year is included.
Entirely within our infrastructure on AWS eu-central-1 (Frankfurt). No data outside the EU, no external document services.
Private app · on request
XyloDocs is configured per customer based on your return flow, brand assets and Freshdesk configuration. Not a self-service install — we guide you through the whole process.
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