Coming soon · Beta sign-ups open

From Freshdesk ticket to CAPA in one click.

ISO 9001 and ISO 27001 auditors love paper trails. Your agents don't. XyloNorm turns any Freshdesk ticket into a documented corrective action — straight from the agent interface, with auto-routing to the responsible owner and live audit visibility.

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[ CAPA REGISTRATION UI ]

Why XyloNorm?

Compliance follows where work happens.

Most quality-management tools live in their own silo. Agents don't open them. XyloNorm lives inside Freshdesk where the issues are already coming in.

For agents

One-click CAPA from any ticket

The agent spots a quality issue while handling a ticket and clicks "Register CAPA". Title, description and ticket reference are filled in automatically — they just pick the responsible owner and severity.

For owners

Routed straight to the right person

CAPAs route to the owner via Freshdesk notifications + email. They see the full ticket context, add their root-cause analysis and corrective action without switching tools.

For auditors

Audit-ready trail by default

Every CAPA includes the originating ticket, timestamps, owner assignment, status history and resolution notes. Export to PDF for ISO audits or share a read-only auditor link.

For managers

Live overview of open actions

A simple dashboard shows open CAPAs by severity, owner and age. No more chasing emails — overdue items surface themselves.