Documentation

Everything you need to use XyloTrust well.

Installation, configuration, agent walkthroughs and troubleshooting. The fastest path to value: read "Quickstart" first, save the rest for when you actually need it.

Video guides

Two short screen-recordings that take you from zero to first verification. Installation under two minutes, agent usage under five.

Video · Installation

Installing XyloTrust in Freshdesk

The full Marketplace install flow, end to end — the Freshdesk API-key is fetched automatically, no manual setup.

Video · Usage

Verifying a requester from a ticket

The full agent flow — from click to result on the ticket.

Quickstart

Install XyloTrust in Freshdesk in under 10 minutes. The minimal happy path.

View onboarding →

Agent flows

How to trigger verification, interpret the result and handle edge cases.

View Agent SOP →

Configuration reference

Every setting in your dashboard — what it does, when to change it.

Ask support →

White-label SMS setup

How to brand the verification SMS with your sender name. Available from Pro plan.

See pricing →

Security & compliance

How we handle your data, sub-processors, NIS2 alignment.