XyloTrust · Customer page

Welcome back. Everything you need, in one place.

You're already running XyloTrust in your Freshdesk environment. This page is your starting point for the customer portal (billing, usage and reporting) and all the documentation to support your team.

Customer portal

Open the XyloTrust portal

Manage your subscription, review your usage and download invoices and reports. Everything that isn't inside Freshdesk itself, lives here.

Subscription & upgrades
Invoices & payment
Monthly usage
Verification reporting
Audit-trail export
Team & permissions

Open portal

Support & documentation

Under the hood: how you use XyloTrust day to day, how agents verify, and how it fits within NIS2 and GDPR.

Video walkthroughs

Installation and first verification in two short screen recordings. The fastest way to bring your team on board.

View the documentation →

Agent SOP

When to verify? What does each outcome mean? Our ready-made Standard Operating Procedure for your helpdesk team.

Read the SOP →

Frequently asked questions

SMS not arriving? OAuth error? Agent doesn't see the block? The three most-asked questions and their fix.

View the FAQ →

NIS2 & GDPR

How XyloTrust fits within your compliance obligations. Mapping to NIS2 articles and your role as data controller.

Read the mapping →

Live status

Real-time uptime of XyloSnap and all underlying services (AWS, identity provider, Freshdesk).

View the status →

Other XyloSnap tools

XyloNorm for CAPAs, XyloDocs for automated shipment notes. All inside Freshdesk, same support.

Explore the range →

Question that isn't in the FAQ?

Our support replies within one working day. Email support@xylosnap.com or call +32 3 376 33 37. Pro and Enterprise customers get priority chat via the portal.

Get in touch

Ready for €500 extra margin? Claim your 10 free verifications + rollout kit.